There are good reasons for Cuadra's reputation for exceptional software
and customer support. We work hard to provide the highest quality products
at fair prices and our staff members enjoy delighting customers with
support services that consistently exceed expectations.
We are always
pleased when clients take the time to compliment us on our software and
customer support. Here's what some of our clients are saying about us.
Testimonials
"... Cuadra STAR Knowledge Center for Archives
(SKCA) is a notable exception in that, not only have they created one of
the most robust and capable collection management systems on the market
today, but their staff is extremely flexible and adaptable to the needs
of individual institutions."
William L. Hopkins, Collections Manager
"I've been deeply involved with collection management since 1995 and have
witnessed first-hand the development and increasing complexity of this
vital aspect of archival science. Unfortunately, computer software has
largely not kept pace with the demands of archival institutions in this
regard. However, in my opinion, Cuadra STAR Knowledge Center for Archives
(SKCA) is a notable exception in that, not only have they created one of
the most robust and capable collection management systems on the market
today, but their staff is extremely flexible and adaptable to the needs
of individual institutions. This is extremely important especially given
the unique aspect of archival holdings and the sometimes vast differences
in not only collection content, but the ways in which these collections
are managed and made available. I have only just begun to work with SKCA
but I'm frankly amazed, not only by its capabilities but also its potential
for growth and adaptation to new collection management challenges. I think
any institution that is seriously contemplating the future of its collections
management would do well to consider STAR Knowledge Center for Archives."
William L. Hopkins, Collections Manager
"The National Bone Marrow Transplant Link (www.nbmtlink.org)
has been using Cuadra STAR and STAR Knowledge Center for Libraries for over
five years to provide online educational and supportive resources for the
patients and families that we serve who sometimes can't leave their homes
for long periods of time. Cuadra's administrative and support staff has been
very dedicated from the very beginning, instrumental in training staff and
in creating the library itself. Cuadra STAR staff members continue to
enthusiastically provide support when we need it, and the product continues
to be very user-friendly and dependable."
Myra Jacobs, M.A., Founding Director National Bone Marrow Transplant Link
"...Most importantly, I'd like to comment on your outstanding service
and support. In all my dealings with the STAR support team I have found
them to be extremely knowledgeable and helpful, answering my questions
immediately and advising on the best way to handle a problem. They are
unparalleled."
Lynn Vieira, Systems Analyst Oxford University Press
"As you know, we have been using STAR in Canada for the past 15 years.
STAR's core function for us, as a bibliographic database, has remained
constant over that time. However, we have been working hard the last
couple of years to find new uses for STAR and have been using it to
enhance our business in creative ways.
"Through STAR we've been able to develop Onix files for the book industry
that enable us to feed our customers with high-quality bibliographic data,
and we use this same data as a source for our own website catalogue.
"Perhaps our biggest success has been in developing STAR Client as a CRM
for our sales representatives in three of our divisions--Higher Education,
School, and ESL. The ability to customize reports and data entry screens
and, more importantly, STAR's powerful lookup functions allowed us to
create comprehensive customer databases that simplify marketing campaigns
and interact with our SAP system to automate ordering.
"Most importantly, I'd like to comment on your outstanding service and
support. In all my dealings with the STAR support team I have found
them to be extremely knowledgeable and helpful, answering my questions
immediately and advising on the best way to handle a problem. They
are unparalleled.
"As we continue to grow our business and keep up with the ever-changing
book industry, we are continuing to find new purposes for STAR and new
ways to use it in achieving our goals. Thank you for providing us with
such a wonderful product."
Lynn Vieira, Systems
Analyst Oxford University Press
"...We are very pleased with our decision to use Cuadra STAR, and
can't imagine using anything else."
Justin Saffell, Head of Information Technology The Vietnam Center and Archive
"We have been using STAR since 2001, and couldn't be happier. We were
able to install the software and have materials available to online
researchers very easily and quickly, and now we have over 3 million
pages of materials from a wide variety of formats, including documents,
images, maps, and audio and visual, available for searching by anyone
with an internet connection 24 hours a day. Our online resources are
used thousands of times a day and hundreds of thousands of digital
copies of original materials are downloaded each year. Our resources
are used by a great variety of researchers, including students, Vietnam
War veterans, and the government, including active military branches,
the VA, and JPAC, the organization tasked with bringing home MIAs from
all of the wars the United States has participated in. None of this
would be possible without Cuadra STAR's content management system.
"One of our favorite features of STAR is how customizable the system is.
Based on the original STAR/Museums package, we have been able to modify
STAR to fit exactly what we and our users need. In addition, the
capability of ease-of use of the web interface is terrific. Beyond the
traditional search page, we use Fastlinks to individual items or groups
of items throughout our website, giving users a wide variety of methods
to be able to access our digitized materials.
"If all of that wasn't enough, the staff at Cuadra is terrific. The
technical support we have received the few times we have had problems
has been quick, courteous, and thorough, and we know we can bring them
any problem and have it solved, or add it to the wish list for future
additions to the software. We are always happy to hear from the staff
at Cuadra, and are always sure to set aside time to get together with
them at conferences.
"We are very pleased with our decision to use Cuadra STAR, and can't
imagine using anything else."
Justin Saffell, Head of Information Technology The Vietnam Center and Archive
