There are good reasons for Cuadra's reputation for exceptional software
and customer support. We work hard to provide the highest quality products
at fair prices and our staff members enjoy delighting customers with
support services that consistently exceed expectations.
We are always
pleased when clients take the time to compliment us on our software and
customer support. Here's what some of our clients are saying about us.
Testimonials
"STAR/Archives offers the depth and flexibility we need to manage
our varied collections. This, along with Cuadra's exceptional
customer service, make STAR/Archives the perfect solution to our
information management needs."
Beth Lander, Director of
Library Services Bucks County Historical Society
"Cuadra STAR/Archives has provided us with the tools to both organize
our small archives and allow us to quickly present our finding aids
online. Our new online catalog allows us to move records through each
step from accession to fully described, and link images and PDFs from
our collection within the catalog. Our patrons love it."
Shelly Henley Kelly, University Archivist University of Houston
- Clear Lake
"...Most importantly, I'd like to comment on your outstanding service
and support. In all my dealings with the STAR support team I have found
them to be extremely knowledgeable and helpful, answering my questions
immediately and advising on the best way to handle a problem. They are
unparalleled."
Lynn Vieira, Systems Analyst Oxford University Press
"As you know, we have been using STAR in Canada for the past 15 years.
STAR's core function for us, as a bibliographic database, has remained
constant over that time. However, we have been working hard the last
couple of years to find new uses for STAR and have been using it to
enhance our business in creative ways.
"Through STAR we've been able to develop Onix files for the book industry
that enable us to feed our customers with high-quality bibliographic data,
and we use this same data as a source for our own website catalogue.
"Perhaps our biggest success has been in developing STAR Client as a CRM
for our sales representatives in three of our divisions--Higher Education,
School, and ESL. The ability to customize reports and data entry screens
and, more importantly, STAR's powerful lookup functions allowed us to
create comprehensive customer databases that simplify marketing campaigns
and interact with our SAP system to automate ordering.
"Most importantly, I'd like to comment on your outstanding service and
support. In all my dealings with the STAR support team I have found
them to be extremely knowledgeable and helpful, answering my questions
immediately and advising on the best way to handle a problem. They
are unparalleled.
"As we continue to grow our business and keep up with the ever-changing
book industry, we are continuing to find new purposes for STAR and new
ways to use it in achieving our goals. Thank you for providing us with
such a wonderful product."
Lynn Vieira, Systems
Analyst Oxford University Press
"...We are very pleased with our decision to use Cuadra STAR, and
can't imagine using anything else."
Justin Saffell, Head of Information Technology The Vietnam Center and Archive
"We have been using STAR since 2001, and couldn't be happier. We were
able to install the software and have materials available to online
researchers very easily and quickly, and now we have over 3 million
pages of materials from a wide variety of formats, including documents,
images, maps, and audio and visual, available for searching by anyone
with an internet connection 24 hours a day. Our online resources are
used thousands of times a day and hundreds of thousands of digital
copies of original materials are downloaded each year. Our resources
are used by a great variety of researchers, including students, Vietnam
War veterans, and the government, including active military branches,
the VA, and JPAC, the organization tasked with bringing home MIAs from
all of the wars the United States has participated in. None of this
would be possible without Cuadra STAR's content management system.
"One of our favorite features of STAR is how customizable the system is.
Based on the original STAR/Museums package, we have been able to modify
STAR to fit exactly what we and our users need. In addition, the
capability of ease-of use of the web interface is terrific. Beyond the
traditional search page, we use Fastlinks to individual items or groups
of items throughout our website, giving users a wide variety of methods
to be able to access our digitized materials.
"If all of that wasn't enough, the staff at Cuadra is terrific. The
technical support we have received the few times we have had problems
has been quick, courteous, and thorough, and we know we can bring them
any problem and have it solved, or add it to the wish list for future
additions to the software. We are always happy to hear from the staff
at Cuadra, and are always sure to set aside time to get together with
them at conferences.
"We are very pleased with our decision to use Cuadra STAR, and can't
imagine using anything else."
Justin Saffell, Head of Information Technology The Vietnam Center and Archive
